Rest, Dishoom & Teaching Our Clients How They Are To Engage With Us

I've been tired after the Year of Double Caregiving & needing to rest. I know, I know…how absolutely un-relatable to any human living on Earth in 2025  

And as we know well in our fitness industry…our bodies DO 'keep the score' – if we cannot or choose not to rest, our bodies let us know…

So! 

I've been resting since I last emailed, as well as cramming a full year+'s worth of medical checks, imaging & labwork into a short period of time (thank you, great-grandparents for the privilege of Italian citizenship & access to private healthcare far more affordable than the US) and thus far, remarkably healthy, considering the level of stress I've carried.

To 'close the loop' on the last email I shared with you, N about the presentation Shamil Thakrar, co-owner of Dishoom in the UK gave at The Welcome Conference, and it is simple.

Below is a copy of the reservation confirmation email I was sent upon making my lunch reservation at one of their London locations a few weeks ago: 

(incredibly good food, btw, you must go if you ever find yourself in the UK & close to one of their 15 locations!)

We want everyone who visits us to have a fantastic time. Our team works hard at this, and so we ask in return that you treat them respectfully. Should anyone not treat our team – or other guests – with respect, it will be taken very seriously. This especially includes any sexism, harassment, racism or discriminatory behaviour. If you experience something that doesn't seem right, please let us know so we can help resolve the matter.

Ownership/management clearly level-setting expectations from clients. 

Communication of what is and is not acceptable behavior.

Do you have something like this in place for guests at your boutique studio? Let me know, I'd love to hear about it.

Until our [regular-ish] Wednesday,

Noël

P.S. Purchase our customizable Employee Handbook Template HERE. Remote ways to work together are here.